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I want to:
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Please enter your booking reference and find out your pick up time
How do I make a booking on your website?
What information do I need in order to book?
Help! I can’t find the route I want to book.
I want to book 4 people when we arrive and 6 people to come back, how can I do this?
How do I pay for my transfer?
I am having trouble paying for my transfer, how can I make payment?
How safe is it to use my credit/debit card on your website?
Can I book a shuttle to my private villa?
I need to be picked up from a different address/hotel how can I book this?
Can I book a transfer with more than one stop?
I want to book a transfer but the people travelling with me arrive on different flights, how do I book?
Can I book a transfer that will stop and collect my keys for a private villa?
Can I book a one way transfer to the airport?
I want to book a one way transfer to the airport but I’m not taking a flight is this possible?
Do I need to confirm the pick-up transfer from the airport?
I have booked a one way to the airport. How do I find out my pick up time?
Do I need to check my booking with you after I get my booking voucher?
How do I know my booking was successful?
I did not get my transfer voucher, how can I obtain it?
Do I need to take any paperwork with me when I travel?
What do I need to know about booking infants or children?
Can I book a child seat on to my booking?
How do I add on my bike/surfboard/golf bag etc to my transfer and how much does it cost?
Do you cater for wheelchair users and people with disabilities?
How much luggage can I take with me?
I need to amend the name of the person travelling with me how do I do this?
How long will the transfer take?
Where will I be dropped-off/picked-up from?
What do I do once my flight has landed?
How long do I have to wait at the airport before the transfer departs?
What happens if my flight is delayed or cancelled?
I have had a hotel change, how do I let you know?
The airline amended my flight. How do I let you know?
How can I change my transfer booking?
How do I get my pick-up time for the departure Transfer?
I checked your website for my pick up time and it says N/A why?
I missed my flight can I still use my departure transfer?
What do I do if I lose something on the transfer?
How can I cancel my booking and what are the costs?
What do I do if I have a complaint?
My departure service hasn’t arrived! What do I do?
How do I know what kind of car I will be transported in?
Why can I not pick a hotel name from your drop down list?
What time does your shuttle service leave the airport?
Which hotels do you drop off at in the resort I am traveling to?
Can I use the shuttle to take me to a bus station?
My pick up time is showing when I book my private transfer, do I need to reconfirm my pick up again before I leave?
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