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AtoBtransfers Airport Transfers
Airport Transfers   FAQ I want to: Airport Transfers

FAQ

How do I make a booking on your website? How do I make a booking on your website?

What information do I need in order to book? What information do I need in order to book?

Help! I can’t find the route I want to book. Help! I can’t find the route I want to book.

I want to book 4 people when we arrive and 6 people to come back, how can I do this? I want to book 4 people when we arrive and 6 people to come back, how can I do this?

How do I pay for my transfer? How do I pay for my transfer?

I am having trouble paying for my transfer, how can I make payment? I am having trouble paying for my transfer, how can I make payment?

How safe is it to use my credit/debit card on your website? How safe is it to use my credit/debit card on your website?

Can I book a shuttle to my private villa? Can I book a shuttle to my private villa?

I need to be picked up from a different address/hotel how can I book this? I need to be picked up from a different address/hotel how can I book this?

Can I book a transfer with more than one stop? Can I book a transfer with more than one stop?

I want to book a transfer but the people travelling with me arrive on different flights, how do I book? I want to book a transfer but the people travelling with me arrive on different flights, how do I book?

Can I book a transfer that will stop and collect my keys for a private villa? Can I book a transfer that will stop and collect my keys for a private villa?

Can I book a one way transfer to the airport? Can I book a one way transfer to the airport?

I want to book a one way transfer to the airport but I’m not taking a flight is this possible? I want to book a one way transfer to the airport but I’m not taking a flight is this possible?

Do I need to confirm the pick-up transfer from the airport? Do I need to confirm the pick-up transfer from the airport?

I have booked a one way to the airport. How do I find out my pick up time? I have booked a one way to the airport. How do I find out my pick up time?

Do I need to check my booking with you after I get my booking voucher? Do I need to check my booking with you after I get my booking voucher?

How do I know my booking was successful? How do I know my booking was successful?

I did not get my transfer voucher, how can I obtain it? I did not get my transfer voucher, how can I obtain it?

Do I need to take any paperwork with me when I travel? Do I need to take any paperwork with me when I travel?

What do I need to know about booking infants or children? What do I need to know about booking infants or children?

Can I book a child seat on to my booking? Can I book a child seat on to my booking?

How do I add on my bike/surfboard/golf bag etc to my transfer and how much does it cost? How do I add on my bike/surfboard/golf bag etc to my transfer and how much does it cost?

Do you cater for wheelchair users and people with disabilities? Do you cater for wheelchair users and people with disabilities?

How much luggage can I take with me? How much luggage can I take with me?

I need to amend the name of the person travelling with me how do I do this? I need to amend the name of the person travelling with me how do I do this?

How long will the transfer take? How long will the transfer take?

Where will I be dropped-off/picked-up from? Where will I be dropped-off/picked-up from?

What do I do once my flight has landed? What do I do once my flight has landed?

How long do I have to wait at the airport before the transfer departs? How long do I have to wait at the airport before the transfer departs?

What happens if my flight is delayed or cancelled? What happens if my flight is delayed or cancelled?

I have had a hotel change, how do I let you know? I have had a hotel change, how do I let you know?

The airline amended my flight. How do I let you know? The airline amended my flight. How do I let you know?

How can I change my transfer booking? How can I change my transfer booking?

How do I get my pick-up time for the departure Transfer? How do I get my pick-up time for the departure Transfer?

I checked your website for my pick up time and it says N/A why? I checked your website for my pick up time and it says N/A why?

I missed my flight can I still use my departure transfer? I missed my flight can I still use my departure transfer?

What do I do if I lose something on the transfer? What do I do if I lose something on the transfer?

How can I cancel my booking and what are the costs? How can I cancel my booking and what are the costs?

What do I do if I have a complaint? What do I do if I have a complaint?

My departure service hasn’t arrived!  What do I do? My departure service hasn’t arrived! What do I do?

How do I know what kind of car I will be transported in? How do I know what kind of car I will be transported in?

Why can I not pick a hotel name from your drop down list? Why can I not pick a hotel name from your drop down list?

What time does your shuttle service leave the airport? What time does your shuttle service leave the airport?

Which hotels do you drop off at in the resort I am traveling to? Which hotels do you drop off at in the resort I am traveling to?

Can I use the shuttle to take me to a bus station? Can I use the shuttle to take me to a bus station?

My pick up time is showing when I book my private transfer, do I need to reconfirm my pick up again before I leave? My pick up time is showing when I book my private transfer, do I need to reconfirm my pick up again before I leave?

 

1. Q: How do I make a booking on your website?
A: 1. We offer a return service and a one way service from the airport/Port to your resort of choice or a one way service from your resort back to airport/Port.
2. Please select between Airport/Port depending on how you arrive to the country for your transfer.
3. Please select the country, Destination and Resort for your requested transfer (i.e. Spain/Costa Blanca/Benidorm you can confirm the airport on the next page)
4. You will then need to select the dates of travel
5. Please deselect the Arrival/Departure box should you wish to book a one way service
6. Please select the number of passengers travelling (please make sure you include infants and children in the total number of passengers in your party)
7. Click the ‘Search’ Button and you will see all available transfer services for this route on either a shared shuttle, Speedy shuttle, Private transfer or Private Minibus Transfer.
8. Click the ‘Book Now’ button which will be found on the right hand side of the transfer you have chosen to select.
9. The next page you will see is the booking form, this is where you will input all the information required:
  • Flight information - Both outbound and inbound flight numbers are needed including flight prefixes i.e. EZY for Easyjet (Your outbound flight is the flight out to your holiday and the inbound flight is to return home from your holiday) the times required are the flight times and not the requested pick up times(Flight times are very important so the supplier knows when to expect your flight and can monitor any delays to the service, on departure we would require the time the flight takes off so the supplier can arrange your drop off to the airport at least 2 hours prior to the departure so you have ample time to check in).
  • Overseas accommodation and address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so we need the full address to avoid confusion. Please note Shuttle services will not operate to a non-hotel address.
  • Lead name - we only take one name for the whole party traveling
  • Email Address - We need this information as our booking confirmations are automated by email, if we do not have a valid email address you will not receive your vouchers so will not know how to locate your driver when you reach your destination.
  • Mobile Phone Number - This is really useful if we need to get hold of you once your journey has begun or during your stay. You can also register to receive confirmation of your return transfer details by text (where available). Your number will show on your booking and we or our suppliers will also see this number, but it will not be given to any other person or organisation.
10. Please make sure that your billing address matches the card you entered in the ‘Payment Details’ Section.
11. Once the payment has been submitted you will receive a booking reference number. It is important that you make a note of this. You will receive an email confirmation shortly after your booking detailing the joining instructions and your departure pick up instructions.
12. Amendments and cancellations can be actioned before you travel on www.a2btransfers.com via the ‘My Bookings’ tab.

2. Q: What information do I need in order to book?
A: Details to Include on your booking:

Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book a private transfer vehicle for at least five people.

Overseas accommodation address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so we need the full address to avoid confusion.

Mobile Phone Number - This is really useful if we need to get hold of you once your journey has begun or during your stay. You can also register to receive confirmation of your return transfer details by text (where available). Your number will show on your booking and we or our suppliers will also see this number, but it will not be given to any other person or organisation.

3. Q: Help! I can’t find the route I want to book.
A: If the route you want isn't available to book online , email our administration team to see if we can service the route you are looking for quotes@a2btransfers.com

4. Q: I want to book 4 people when we arrive and 6 people to come back, how can I do this?
A: In order to do this on a shuttle you will have to make separate one way bookings to cover your full route.

If you book a private you do not have to do this, just book for the maximum number of people travelling at one time.

5. Q: How do I pay for my transfer?
A: Payment is taken in full at the time of booking. We accept VISA Debit/Credit, MasterCard and Maestro. Surcharges will apply and are detailed during the booking process.

6. Q: I am having trouble paying for my transfer, how can I make payment?
A: Payment is taken in full at the time of booking by the website. We have a 3D secure payment system in place which means when you book, you need to submit your card password before the booking confirms. Should the card be rejected you will need to contact your card issuer. Should you not be able to remember your 3D secure password your bank will give you the option to reset the password at the time your card is charged when you make your transfer booking. Please select the option on the 3D secure password box ‘Forgotten password’ A2B transfers is not able to provide assistance concerning your 3D secure password.

7. Q: How safe is it to use my credit/debit card on your website?
A: We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed.

8. Q: Can I book a shuttle to my private villa?
A: The transfer suppliers will not operate the shuttle service to a private address, however if you wish to use a hotel near your villa as a drop off point you can do so at your own risk. Alternatively we would suggest you book a private transfer service that will drop you door to door.

9. Q: I need to be picked up from a different address/hotel how can I book this?
A: If you wish to book a different pick up address to where you will be dropped off you will have to make separate one way bookings to cover your full route. The one way options are selectable on the search box either airport to resort or resort to airport.

If you wish to travel from a port to a hotel in a different resort (Luxor port to Hurghada hotels for instance) please select ‘Resort to airport’ and if available you will see the route in the drop down options.

10. Q: Can I book a transfer with more than one stop?
A: Private transfer: please contact us after you have made your booking to check if the supplier will charge an additional fee to do this for you. Please note this may be only possible if it is in the same resort. Whereby it’s a difference resort, then you will need to make two bookings. The shuttles make several drops in the same resort; if you are booking for people going to different hotels in a resort please make 2 bookings. As long as you are arriving on the same flight will most likely be transferred on the same shuttle bus.

11. Q: I want to book a transfer but the people travelling with me arrive on different flights, how do I book?
A: At the booking stage, one name and one flight detail is required. We therefore recommend that the details provided are those of the person whose flight lands last, this will ensure all the other passengers are already waiting for them and in turn no rise of a delay at the airport.

12. Q: Can I book a transfer that will stop and collect my keys for a private villa?
A: We will check with the supplier to see if this is possible. In most cases it is. Please therefore make your booking, contact us at admin@a2btransfers.com quoting your booking reference and will look into this for you.

13. Q: Can I book a one way transfer to the airport?
A: Yes please de select the option on the search box for the way you do not need (arrival is airport to resort, departure is resort to airport) select the country, resort and airport relevant for your transfer and search. You will need to follow the ‘departure’ instructions issued on your voucher. Please enter the correct flight information for your departure flight and not the time you wish to be picked up. The time of pick-up for your departure you will need to confirm no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

14. Q: I want to book a one way transfer to the airport but I’m not taking a flight is this possible?
A: Yes please de select the option on the search box for the way you do not need (arrival is airport to resort, departure is resort to airport). You will need to follow the ‘departure’ instructions issued on your voucher. When you enter a time please note the transfer will arrive to bring to you the airport roughly 2 hours before that time. Please put a note in the special request box to say you will be not taking a flight but just need to be transferred to the airport. Should the supplier reject this request you will be notified and you will be refunded as per our booking terms.

You will need to confirm the pick-up time for your departure no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

15. Q: Do I need to confirm the pick-up transfer from the airport?
A: The local supplier will be expecting you according to your flight times there is no need to reconfirm this part of your transfer before you arrive. If there is a change to your flight departure time, please notify the supplier – they will do their best to accommodate the changes.

16. Q: I have booked a one way to the airport. How do I find out my pick up time?
A: It’s essential that you reconfirm the details of your departure transfer for your pick up time. If you don’t reconfirm your departure transfer, or inform the supplier of any changes to your travel arrangements, you could miss your departure transfer and possibly your flight, ship or train home. A2B transfers cannot be held responsible for any costs you then incur in making new arrangements to get home.

You can log on to A2B transfers.com no later than 24 hours before your scheduled flight departure with your A2B transfers booking confirmation number. On the home page please enter your booking reference and your pick up time will display. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office to reconfirm the pick-up time/ pick-up point.

Alternatively you call the local operator on the office number detailed on your booking confirmation to confirm your pick up time no later than 24 hours before your return flight. Please call within the local office working hours displayed on your voucher. Some offices close at the weekend so you may be required to call on a Friday if you depart during the weekend or on a Monday. If for any reason you cannot reach the local resort office please dial the emergency number for assistance.

17. Q: Do I need to check my booking with you after I get my booking voucher?
A: There is no need to check if your booking exists with us if you have received a confirmation and booking reference.

18. Q: How do I know my booking was successful?
A: When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You’ll then automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival and how-to reconfirm your return transfer. If for any reason the screen will not refresh please check your email address and the spam folder to see if the booking confirmed before attempting to book again. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payment has been taken.

19. Q: I did not get my transfer voucher, how can I obtain it?
A: If you are a travel agent please click on the ‘administration’ tab on A2B transfers website, enter your email and login and simply enter the booking reference or search the system for the booking.

If you are a direct customer please let us help you directly 01483804808

If you have booked with a travel agent you will need to contact them to obtain your voucher.

20. Q: Do I need to take any paperwork with me when I travel?
A: It’s essential that you take your booking confirmation with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle. In fact, we recommend you take two copies - in some destinations the transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.

21. Q: What do I need to know about booking infants or children?
A: On a shuttle service there may be a charge for infants who are under the age of two. Please note some destinations have a legal requirement for the infant/child to be secured with in a baby seat/booster seat. Should the supplier not be able to provide a baby seat you will need to supply your own. Please contact admin@a2btransfers.com to check the requirements for your route. Where the infant is not legally required to be secured in a baby seat the infant will be required to travel on the lap of a responsible adult. You must include the infant in the total number of people you are booking the transfer for. If a child requires a seat they will be charged the full price, please show this on your booking by selecting the child as two years old not under two years old so the correct size vehicle is booked. For children who are two and above a seat must always be booked at the normal price for the shuttle in question. At times there may be discounted prices for children aged 2 – 12 years old, however this will vary accordingly to the travelling dates and destinations; therefore it’s imperative that at the time of booking you fully advise us of all infant/children and their ages. Children’s ages will be classed as the age they are on their outbound travel date. The transfer provider reserves the right to double check children’s ages on their passport; should it be found that they are over the age of 12 but received a child’s discount price; the price difference will need to be paid direct to the supplier.

For Taxis and Private Transfers all children and infants count towards the occupancy of the vehicle regardless of age and thus must be included in the total number of passengers at the time of booking eg; for a party of 3 adults, one child and a baby, you will need to book a vehicle that seats a minimum of five people.

22. Q: Can I book a child seat on to my booking?
A: For baby/child booster seats: We strongly recommend that you bring your own baby/booster seats. The supplier can provide them in some destinations and they will meet the local safety standards but will vary in quality and availability. A supplement maybe payable and you will be expected to fit the baby seat yourself. To book a baby seat please contact us after you have made the booking and we’ll confirm, if this is possible.

23. Q: How do I add on my bike/surfboard/golf bag etc to my transfer and how much does it cost?
A: On the transfer service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable. We can check with the supplier before you make the booking, please contact us on admin@a2btransfers.com please note charges may apply should you have already made a booking and the supplier requires that you upgrade your service to make room for additional equipment that you wish to bring.

24. Q: Do you cater for wheelchair users and people with disabilities?
A: We will do our utmost to cater for any special requirements you may have.

Our shuttle transfers are not suitable for anyone who cannot climb the steps into a coach or minibus. Our drivers are not able to assist passengers onto vehicles.

Electric wheelchairs and scooters cannot be transported on any of our shuttle services. If you need to take one of these items on any of our services you must contact us prior to booking so we may check with the supplier if they have a suitable vehicle.

We do not charge for transporting manual fold-down wheelchairs but some suppliers in specific resorts will require an excess luggage payment in certain types of transfers so it is essential that you contact us prior to booking a transfer to check if the service you require is suitable.

Private specially adapted Euro Taxis for a maximum of 4 adults, suitable for electric scooters and wheelchairs can be arranged in Alicante. Please check with us should availability not show in the standard search.

25. Q: How much luggage can I take with me?
A: The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall only per person and should not exceed 70cm x 40cm x 20cm.

Please note:
On a private transfer, if you are bringing pushchairs or fold-down wheelchairs, please book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety, e.g. if four people are travelling with luggage and a pushchair, please book a vehicle for five or more people.

Excess Luggage:
On a shuttle service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable.

On a private transfer, if you bring large suitcases or other excess luggage (including pushchairs and/or wheelchairs) that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival.

26. Q: I need to amend the name of the person travelling with me how do I do this?
A: The lead passenger details are the only ones we require. Therefore you only need to contact us if the lead passenger changes.

27. Q: How long will the transfer take?
A: The time stated on our website are estimated and based on information provided to use by the supplier. These times may vary according to local road conditions, volumes of traffic, local festivities etc.

Shared shuttle journeys usually involve multiple pick-ups and/or drop-offs and therefore journey times will usually be longer than those stated.

Please note: the driver may stop for a comfort break on longer journeys

28. Q: Where will I be dropped-off/picked-up from?
A: Our suppliers endeavour to operate a door to door service however this may not always be possible as access may be restricted due to pedestrian only areas or local road closures etc. Where these restrictions apply you and your luggage will be dropped and collected from the nearest accessible point.

29. Q: What do I do once my flight has landed?
A: Once you have landed you must report to the local rep within one hour of landing. Please follow the joining instructions provided on your voucher. There is no need to re-confirm this part of your transfer with the local provider as you have detailed your flight information they will be waiting to receive you. If you have any trouble locating the rep please call the local emergency telephone number located on the voucher.

30. Q: How long do I have to wait at the airport before the transfer departs?
A: The maximum wait time is 45 minutes from the time you make contact with the rep. This allows time for the shuttle bus to be boarded with other customers or your private vehicle to be brought to a suitable loading area.

31. Q: What happens if my flight is delayed or cancelled?
A: Wherever possible, the supplier will monitor flight and cruise ship arrival times for delays. We do recommend however that you contact the supplier using the numbers provided on your transfer voucher in order to inform them of any delays to your arrival. Where possible the provider will endeavour to rearrange your pick-up however this may not always be operationally possible and may be at an additional charge.

If you’ve booked a shuttle transfer, you’ll be allocated to the next available shuttle. Please note that this might not be for several hours or until the next day and in resorts where shuttles only operate on set days you may have to make your own arrangements at your own cost to get to your destination.

If your home bound flight has changed whilst you are on holiday please contact the local office to advise them of the change and reconfirm the pick-up time using the numbers on your transfer voucher.

If there is a delay to your return transfer due to weather, roads being blocked, etc., we’ll inform you as soon as we know. We will operate your return transfer as soon as the roads are clear.

A2B transfers regrets that we cannot be held responsible for any costs incurred due to a flight delay or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.

32. Q: I have had a hotel change, how do I let you know?
A: If you are yet to travel and your new hotel is in the same resort please amend the name of your hotel using the ‘Amendments’ tab on the A2B transfers website. If you are travelling within 48 hours please contact us at admin@a2btransfers.com

If you are in resort, please telephone the local supplier using the telephone number located on your voucher to reconfirm the correct pick-up point for your departure, and reconfirm the time of your collection.

Should your new hotel be located in a different resort to what you have booked, please create a new booking and cancel your original booking using the ‘Amendments’ tab on the website. Cancellation fees will be applicable.

33. Q: The airline amended my flight. How do I let you know?
A: If you are yet to travel please amend your booking details using the ‘Amendments’ tab on the A2B transfers website. If you are travelling within 48 hours please contact us at admin@a2btransfers.com

01483804808

Calls made to use to make amendments that are not travelling within 48 hours may be charged an admin fee.

If you are in resort, please telephone the local supplier using the telephone number located on your voucher to reconfirm the correct departure flight time, and reconfirm the time of your collection.

You must inform us for amendments on flight times and flight numbers.

34. Q: How can I change my transfer booking?
A: Should you wish to change any information on your booking please do this by visiting our A2B transfers website and clicking on the ‘My bookings’ link.

You will need to enter your email address and reference number to access the booking. Please do not leave any gaps in the text before or after you enter the reference. Please note you must use capital letters for any letters in the reference.

This link will only allow amendments to travel dates and cancellations for bookings travelling up to 48 hours before (and not including) the date of transfer.

If you want to amend your name, or amend the hotel name (Your amended hotel must be located in the same resort) this can be done in most cases up until 24 hours before the date of travel.

You can also recall your transfer booking voucher when you log in too.

If you have been booked by a travel agent, you will need to contact them directly to make the amendment on your behalf we will not be able to action amendments directly online or over the telephone.

You are able to cancel your booking, add additional passengers, upgrade your vehicle type, amend the booking name (we only take one lead booking name) change child ages, change all parts of flight arrival/departure times and dates, flight numbers/airline name and hotel/complex/ apartment name and address. If you wish to amend the resort booked please cancel the booking, and rebook for the correct resort.

To confirm the booking with a change to the original details please make sure you follow the whole amendment process and click the ‘Accept modifications’ button at the bottom of the page.

The page will refresh and show you the reference number as being amended and you will receive another confirmation voucher.

If any payment is required this will be debited automatically from the card that was used to make the booking.

35. Q: How do I get my pick-up time for the departure Transfer?
A: It’s essential that you reconfirm the details of your departure transfer for your pick up time. If you don’t reconfirm your departure transfer, or inform the supplier of any changes to your travel arrangements, you could miss your departure transfer and possibly your flight, ship or train home. A2B transfers cannot be held responsible for any costs you then incur in making new arrangements to get home.

You can log on to A2B transfers.com no later than 24 hours before your scheduled flight departure with your A2B transfers booking confirmation number. On the home page please enter your booking reference and your pick up time will display. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office to reconfirm the pick-up time/ pick-up point.

Alternatively you call the local operator on the office number detailed on your booking confirmation to confirm your pick up time no later than 24 hours before your return flight. Please call within the local office working hours displayed on your voucher. Some offices close at the weekend so you may be required to call on a Friday if you depart during the weekend or on a Monday. If for any reason you cannot reach the local resort office please dial the emergency number for assistance.

If you have an accident whilst away and require extra room in your return transfer vehicle (e.g. extra seat space to elevate your leg), please contact the local operator on the office number detailed on your booking confirmation. You may be asked to pay locally for an additional seat on a shuttle service or for a larger private transfer vehicle. It is your responsibility where appropriate to obtain confirmation from a doctor that you are fit to travel. If you need more assistance, then we recommend you contact your travel insurance provider for help in arrangements to get you home.

36. Q: I checked your website for my pick up time and it says N/A why?
A: The supplier will add the time no later than 48 hours before the time you're due to depart on your departure flight. Should you still see this 24 hours before you're due to depart please call the local resort office to confirm your pick up.

37. Q: I missed my flight can I still use my departure transfer?
A: If you have rebooked to travel out you will be required to rebook a one way transfer on A2B transfers.com for your new flight this will be at additional cost. You may be able to use your departure part of your original transfer. Please contact us at admin@a2btransfers.com with your new booking reference to check if that is possible with the supplier.

38. Q: What do I do if I lose something on the transfer?
A: If you leave property in a transfer vehicle on arrival, please call the emergency number provided on your booking confirmation. Any expense incurred in recovering your lost property is entirely your responsibility and contact must be made with the local office who are responsible for operating your transfer.

If you have left items behind on your return transfer, on your return home please email the local supplier, their details are on the transfer voucher and they will be able to advise you should the item of property has been located. A2B transfers regret that we cannot be held responsible for items left on our vehicles that cannot be found.

39. Q: How can I cancel my booking and what are the costs?
A: Should you wish to cancel your booking please do this by visiting our A2B transfers website and clicking on ‘My bookings’ link.

You will need to enter your email address and reference number to access the booking.

The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information.

The cancellation charges are as following:
Bookings cancelled 60 days prior to primary transfer date: 10% cancellation fee
Bookings cancelled 60-15 days prior to primary transfer date: 25% cancellation fee
Bookings cancelled inside 14 days prior to primary transfer date: 100% cancellation fee

  • Please note in the case of ‘No show’ the booking in non refundable. Primary transfer date is the first part of a return transfer or the date of a one way transfer depending what you have booked. Please note you cannot cancel your departure transfer when it is booked as part of a return transfer after the primary transfer date has passed.
  • Also cancellation credit cannot be moved between bookings

40. Q: What do I do if I have a complaint?
A: If you are in resort please contact the supplier using the numbers located on the transfer voucher in order to allow them the opportunity to rectify your concerns.

Should steps taken by the supplier not resolve your concerns to your satisfaction our post trip complaint procedure is detailed in our terms and conditions. We request where possible that a post trip complaint is submitted within 28 days of your return travel date.

Complaint arising from failure to follow our terms and conditions such as not travelling with your voucher, non reconfirmation of transfer and incorrect information supplied at the point of booking will not be considered.

41. Q: My departure service hasn’t arrived! What do I do?
A: In line with instructions on your transfer voucher, please wait a maximum 20 minutes after the agreed pick up time before calling the provider as there may be delays due to traffic or delays when picking up other guests (in the case of a shared service). It is important that you call the supplier in order to allow them an opportunity to assist you. Should your calls to the supplier not resolve the matter it is your responsibility to ensure that you make alternative arrangements to get to the airport in good time to check in for your flight. We cannot accept any liability for costs incurred should you miss your flight. Please ensure that you obtain a receipt for any additional costs incurred should you wish to claim a refund. Please then submit this to our Customer Services Department upon your return home for consideration of refund. Please be advised that a refund of this amount cannot be guaranteed however if, upon investigation, the supplier is found to be in error, we will refund the taxi fare in full. Please note that no refund of additional costs can be considered without a receipt.

42. Q: How do I know what kind of car I will be transported in?
A: We do not know the specific makes and models of the vehicles used as these will vary throughout our suppliers. If you have chosen a shared shuttle service this will generally be a large coach transfer unless our suppliers feel they do not have enough reservations to justify sending a 56 seat coach they may choose to send a smaller vehicle i.e. a minibus.
If you have chosen to take a private transfer this can be in either a minibus or a taxi depending on the vehicle types available with our suppliers (certain destinations do specify the different options in the search results but this is not applicable to all destinations)

43. Q: Why can I not pick a hotel name from your drop down list?
A: As you can imagine there are a lot of hotels in each of the destinations that we offer and the lists are ever changing.
We do not specify hotel names as we work from the specific resorts that the hotels are located in. So you will have to choose the resort and then later in the booking stage you will be asked for your specific hotel details. If you are unsure of the resort for your hotel, please check with your accommodation supplier.

44. Q: What time does your shuttle service leave the airport?
A: A shared shuttle service will leave the airport no later than 45 minutes from the time you locate the supplier’s representative. The supplier will always try to keep waiting times to a minimum.

45. Q: Which hotels do you drop off at in the resort I am traveling to?
A: Our suppliers will drop off at most known hotels within a resort. Due to possible local restrictions or road conditions (often too narrow for the larger vehicles used for shuttle services) sometimes a door to door pick up / drop off may not be possible. Where such restrictions occur the vehicle will stop and collect passengers from the nearest possible accessible point to the accommodation.

46. Q: Can I use the shuttle to take me to a bus station?
A: No, I'm afraid our shuttle services will only drop at hotels. If you require a drop off at a bus station or restaurant you would need to select a private service.

47. Q: My pick up time is showing when I book my private transfer, do I need to reconfirm my pick up again before I leave?
A: This information is provided by the supplier, and is booked when you confirm and pay for your booking. There is no need to reconfirm this time again.

Please make sure you are ready 15 minutes before your pick up time is due, and in a place where the driver can see you.

If you are booking from a private address please make sure you provide full address details and should you need to you can provide further information in the ‘special requests’ box which appears after you have made your booking in the ‘My Booking’ tab.

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